The Patient Experience Matters

How to Deliver Excellence in Patient Service at your Front Desk and Office

This course is a very comprehensive overview for dentists, physicians, office administrators, front desk employees and their teams about the service experience you offer to your patients. The examples are tailored for dental offices, but it also applies to private physicians and other healthcare providers.

With this course, you will be equipped with skills and ideas, that will help you with front desk and patient service excellence.

You will find many tips and tricks to help patients have an outstanding service experience in your office. Most of them are easy to implement.

The dentist, physician or practice owner should know all the details of this course to be able to transmit to the team the spirit of outstanding service he or she would like for the office.

This course is also useful as a training tool for new employees, especially at the front desk.

Some of the chapters and lectures are also part of other courses of the author, but for the overall understanding it is important to have them in this course as well.

If your clinical skills are excellent, but you want more patients to come to your office and start recommending you and your staff, then this course is the right one for you. You will be equipped with real world tips on how to handle different aspects of your service, like phone skills, effective scheduling, reminders, reactivation and loyalty systems, referrals, patient control and team building.