Bonus 1 — The Phrases That Actually Work, by Age

This bonus is a bank of short, ready-to-use phrases organized by age range. The idea is that you don't have to invent anything in the heat of the moment: when the meltdown comes, you already have the phrase thought out ahead of time.

Bonus 1 of the guide "Public Meltdowns: What to Do in the First 60 Seconds, by Age": 7 pages in PDF. You can buy it on its own, or get it included in the bundle with the guide and both bonuses.