Collect what you are owed

A practical guide and templates for recovering debts without lawyers.

Collect what you are owed: a practical guide and templates for recovering debts without lawyers

is an essential tool for those who want to recover what they are owed without conflict or

intermediaries.

Through clear language and strategies applicable.

Daiana Verónica Tujay shares concrete methods for managing collections, negotiating with empathy, and

professionalizing communication with delinquent customers.

This book will teach you how to:

•Understand the psychology of the debtor and how to approach them.

•Create effective and sustainable payment policies.

•Use digital tools to automate follow-ups.

•Negotiate strategically without losing business relationships.

A practical, ethical, and motivational manual that transforms the stress of debt

collection into an opportunity for personal and professional growth.