Online Course: Positive Interaction in Customer Service

Have you ever stopped to think that the way you provide customer service can make the difference between losing and retaining a customer? In this practical and straight-to-the-point course, you will learn how to transform each customer service call into a positive experience, even when time is short or the customer is irritated. You will master active listening techniques, strategic use of voice, emotional control, and positive language, all applied to real-life situations. Learn to adapt your communication in an empathetic and professional way, creating an environment of respect, acceptance, and trust.

💡 Ideal for: call center operators, salespeople, service agents, freelancers, entrepreneurs, and customer service teams who want to improve their results with customers.

✅ What you will learn: How to welcome the customer from the first “hello” Active listening: understanding beyond words How to adjust your speech to the customer’s profile Voice techniques to inspire confidence How to end a call leaving a good impression And most importantly: how to make a positive impact in just a few minutes 🔧 With simple and applicable tools, you will develop your customer service sequence, based on welcoming, adapting, connecting and empathetic closing.

🎯 At the end of the course, you will be prepared to create memorable interactions, strengthen your professional image, and deliver services that delight.

👉 Sign up now and start transforming your customer communication!