Service That Grows

When did your team last stop to ask whether its service is truly doing good for the people it meets? Service That Grows is a quarterly review for teams and volunteers, lasting about 60 to 90 minutes, with a 75-minute agenda ready to lead. The material looks at five areas, such as clarity, listening, consent, privacy and sustainability, with review questions. It also includes an individual form, a team form with no named evaluations, and an improvement plan with one change at a time. The aim is to learn from observable practices, never...