Customer Success Consultant
España - Madrid
HERE YOU REALLY MAKE AN IMPACT: YOUR CAREER, PEOPLE, THE WORLD
Hotmart is a global technology company, leader in digital business and protagonist in the Creator Economy. Based in the Netherlands, our team of Troopers - as we affectionately call our employees - is spread across seven countries.
Our way of working is to develop talents while generating a positive impact on the world. To achieve this, we use technology to enable people to transform their knowledge into successful businesses and we work with Autonomy, Freedom and “Love”, to always remember to nurture sincere relationships and care about the people around us.
We form a multiplatform ecosystem that drives the Creator Economy market and generates global impact, fulfilling our mission of encouraging people to share their knowledge to win the world by creating, selling and scaling their digital business.
Responsibilities:
- Developing trust and relationships with our customers;
- Ensuring growth and product utilization within our customer base;
- Acquiring a thorough understanding of our customer needs and requirements;
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives;
- Serving as the link of communication between customers and internal teams;
- Resolving any issues and problems faced by customers and dealing with complaints to maintain trust;
- Clearly communicating the progress of initiatives to internal and external stakeholders;
- Assisting with challenging customer requests or issue escalations as needed
Required Qualifications:
-
Relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising):
-
OR Bachelor's Degree in Sales, Marketing, or related field AND relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising);
-
OR Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising).
-
OR equivalent experience.
-
- Proven experience in commercial environments and demonstrated ability to manage and maintain client relationships effectively;
- Spanish Native and Fluent English
Preferred Qualifications
- Demonstrated experience in search, display, and/or programmatic advertising. Effectively navigate through ambiguity and complexities related to client management;
- Skilled in using data to influence through engaging presentations and clear written communications;
- Technology Passion: Enthusiasm for technology as a driver of client and company growth;
- Proven track record of exceptional performance, high productivity, communications skills and meeting deadlines;
- Ability to understand client needs and deliver customized, data-driven, client-focused pitches and solutions;
- Curiosity about the evolving advertising industry.
Nice to Have:
-
French or Portuguese knowledge
COME TO HOTMART
Being part of our team is waking up every day with the certainty that the world is small for the size of the impact we can generate.
Come to Hotmart and fall in love for transforming: you, your career, the world!