Customer Success Consultant II

What you should know about the job:

One of Hotmart’s mantras is “When in doubt, make the customer your priority” and the Customer Success team knows that very well! You will be a consultant who will be creating strategies for the development of our clients in the North American Market. Your core function as an Account Manager will be to manage, grow, support, retain, and develop our clients in Hotmart.

Your responsibilities as an Account Manager North American market:

• Improve the revenue and retention of the assigned clients;
• Implementation of online sales, marketing strategies, and the effective execution of Hotmart tools to improve customer operations and sales;
• Manage the communication and supervision of clients at all levels of the organization. Responsible for building a positive relationship with the clients and stakeholders (Remote and face-to-face);
• High ability to analyze problems and needs of the clients to articulate solid negotiation arguments and create win-win situations for both parties;
• Develop monthly forecasts and weekly reviews of our customer’s revenue to identify opportunities for improvement and pain points to take action on time;
• Design, implement, and manage forecast processes, and sales planning;
• Identify key opportunities to work with the content creators and their teams to optimize, retain, and grow the engagement of Hotmart’s tools;
• Design and deliver sales presentations, handle objections, follow up and close client contracts;
• Educate our customers on the product and its updates to advise them on the best approach to handle the platform and obtain business results;
• Become an expert on Hotmart’s solutions and manage the implementation process with the client;
• Be the Point of contact for the clients in case any technical or business issue happens;
• Data-driven thinking to address problems cross-functionally;
• Constantly monitor the assigned accounts to address issues and identify opportunities for growth;
• Prioritize and manage tasks within a fast-paced and changing environment.

Qualifications you’ll need:

• 3+ years of experience as an Account Manager, Key Account Manager, Customer Success Consultant, Farming Consultant, or equivalent sales roles.
• Based in Mexico City with a hybrid working model.
• Fluent in Spanish, with advanced conversational English (B2+).
• Have a high level of empathy and a customer-oriented mindset, as well as strong interpersonal, organizational, and self-management skills;
• Intermediate knowledge of Microsoft Excel;
• Have a focus on meeting goals;
• Availability to travel to client meetings;
• Account Management & data analysis skills;
• Nice to have but not mandatory experience with digital marketing campaigns, traffic, and/or as a speaker for big audiences;
• Great communication and negotiation skills

Why work at Hotmart

Hotmart is an all-in-one platform designed to host and sell digital products. The company has been developing innovative solutions for the digital market for over 13 years and is proud of its Brazilian roots. By helping people learn, teach and start an online business, Hotmart hopes to take its mission across the globe, empowering people to live their passions.

Hotmart is part of Hotmart Company, a global tech group headquartered in The Netherlands, with over 1,800 employees in 7 countries. The company has been backed by our clients and investors like GIC, General Atlantic, and Kees Koolen, founder of Booking.com.

Working at Hotmart, you’ll find a diverse environment where people are passionate about what they do, ready to innovate and grow with the company, and always in tune with our pillars: Freedom, Autonomy, and LOVE.

All our job opportunities are open to people with disabilities.

We’d love to have your talent on our team.