Hotmart Card Policies

Overview

A. These Hotmart Card Policies regulate the request and use of the Hotmart Card for transactions carried out in U.S. dollars (USD) by approved Users who declare domicile outside Brazil in their Platform account.

B. By accepting this Policy and using the Hotmart Card, the company processing the transaction is Hotmart BV, headquartered at Frederiksplein 1, 1017, XK Amsterdam, Netherlands, registered under KVK CCI No. 60335777 (“Hotmart BV”), acting as a business intermediary.

C. By accepting these Terms, you declare that you have read and agree to their content and to other applicable Hotmart Policies, including the Payment Policy, Responsible Use Policy, and the Privacy Policy. These Policies are an integral part of these Terms and are incorporated by reference, even if presented in separate documents. In case of conflict, the provisions of these Terms shall prevail over the conditions in other Hotmart Policies, unless specific provisions state otherwise.

D. The Hotmart Card is issued by a third-party partner depending on the country in which the Hotmart Card is issued, under the Mastercard brand.

E. Hotmart is not a financial institution and does not issue any type of payment cards.

F. The official language of this Policy is English. Any version of this Policy in another language is a courtesy translation. In case of conflict, the Portuguese version shall prevail.

1. TERMS AND DEFINITIONS

1.1 Without prejudice to other definitions in this Policy, the following words, in the singular or plural, shall have the following meanings:

Applications: Internet applications such as websites or mobile apps, made available for the User to manage their Payment Account, as provided in Hotmart's Terms of Use or this Policy.

Brand: The Mastercard payment brand, the company responsible for the brand and the physical and digital systems that enable the issuance and use of the Hotmart Card at Merchants, pursuant to Mastercard’s Payment System Rules.

Hotmart Card: A virtual and/or physical card (when approved by Hotmart) that, at Hotmart’s discretion, may be offered to Users to access the Hotmart Card Services.

Chargeback: The debit dispute procedure by which the User declares they do not recognize a charge made using their Hotmart Card. Once accepted, a deposit will be made to the User’s Payment Account within the timeframe informed through the Communication Channels.

Communication Channels: The official channels for communication between the User and Hotmart regarding the Hotmart Card Services: Help Center

Payment Account: A prepaid payment account maintained by Hotmart, used to execute payment transactions in electronic money, based on funds previously deposited in U.S. dollars.

Payment Account Holder Institution at Hotmart: Hotmart BV, headquartered at Frederiksplein 1, 1017, XK Amsterdam, Netherlands, registered under KVK CCI No. 60335777.

Merchant: Any provider of products or services that is enabled to accept payments via the Hotmart Card online, in U.S. dollars through the internet, where applicable.

Payment Institution: For Users domiciled in Colombia, the partner payment institution is POMELO TECNOLOGÍA S.A.S., NIT 901.554.276-1, headquartered at Calle 81 #11-08 Oficina 05-102, Bogotá, Colombia, acting as the payment institution responsible for issuing the Hotmart Cards and legally authorized to do so, particularly with regard to blocking and canceling transactions and Hotmart Cards.

User: Any Platform User, individual or legal entity, domiciled in Colombia, who holds a Payment Account (Creator, Co-producer, or Affiliate) and is approved as a Hotmart Card User.

2. SERVICES OFFERED

2.1 Main operations: Among the main operations Users can perform through their Payment Account, subject to available balance, the following “Hotmart Card Services” are highlighted:

2.2 Key operations:

Purchases: The User may make purchases at any Merchant that accepts this form of payment, under the terms established in this policy.

Issuance: The User may issue up to ten (10) Virtual Hotmart Cards per legal or natural taxpayer registration.

3. TYPES AND FEATURES OF THE HOTMART CARD

3.1 Types of Hotmart Card: The Hotmart Card will be requested and provided exclusively in virtual form.

3.2 Online functionality: The Hotmart Card will be used exclusively online and for purchases denominated in U.S. dollars (USD) and international transactions, functioning as a single-payment credit card, limited to the fully deposited balance in U.S. dollars (USD) in the User’s Payment Account.

4. CONDITIONS FOR REQUESTING THE HOTMART CARD

4.1 Eligible Users to Request the Hotmart Card: The Hotmart Card may be offered to Users domiciled outside Brazil who have already made sales via the Platform, upon prior approval by Hotmart, with their registration duly completed, updated, and approved on the Platform, holding a Hotmart Account and accepting the terms of this Policy, the Terms of Use, and other Hotmart Policies.

4.3 Partners and Beneficiaries: The Hotmart Card may only be requested by the User who holds the Payment Account on Hotmart, or, in the case of a legal entity, by the individual registered as its legal representative.

4.4 Requesting the Hotmart Card: Requests for the Hotmart Card must be made exclusively through the Hotmart app.

4.5 Responsibility for the Accuracy of the User's Personal Information: Hotmart and the Partner Payment Institution, where applicable, are not responsible, under any circumstances, for the accuracy of Personal Information. If Hotmart or the Partner Payment Institution detect an account registration based on false, incomplete, incorrect, erroneous, or misleading information, or information that does not allow for the identification of the User’s identity, they may: (a) request clarifications and additional documentation as deemed necessary for verification and validation of the registration, and may even refuse to validate any registration at their sole discretion; or (b) automatically delete the registration, suspend, or cancel the User’s permission to use the Hotmart Card Services.

4.6 Unauthorized Access and Transactions: Hotmart and the Partner Payment Institution, where applicable, are not responsible for unauthorized access or transactions in the Payment Account and/or for the misuse of the Hotmart Card by third parties, nor for any direct or indirect damages resulting from misuse or inability to use the Applications, Payment Account, or Hotmart Card by the User or any third parties. If there is evidence or even suspicion of irregular, improper, or suspicious use of the Hotmart Card and/or the Payment Account, the User’s registration may be immediately suspended or canceled, without prejudice to other legal and contractual sanctions.

4.7 Information Sharing for Providing Hotmart Card Services: The User acknowledges that the information provided voluntarily may be shared with the Partner Payment Institution as necessary to provide the services offered, as well as for registration purposes or any other lawful use, including but not limited to the marketing of Hotmart’s products and services.

5. HOTMART CARD REQUEST

5.1 Online Hotmart Card Issuance Fee: The online version of the Hotmart Card has no fee for generation or cancellation, subject to clause 5.5 below.

5.4 Technical Limitations and Specific Fees: Each operation described here may have technical limitations and specific conditions defined by Hotmart, as well as a distinct fee based on the service provided, which will be charged via account debit. The fee amount is available to Users within the Applications.

5.5 Fee Changes: Hotmart reserves the right to start charging and/or change fees at any time, always informing Users in advance in accordance with applicable regulations. The User may agree to such changes or choose to cancel their registration or stop using the Hotmart Card.

6. RESPONSIBILITIES RELATED TO THE HOTMART CARD

6.1 Card Verification and Activation: Once the Hotmart Card is received, the User is responsible for verifying their details.

6.2 Mastercard Regulations: It is the User’s responsibility to be aware of the applicable Mastercard network rules for the Hotmart Card (“Regulations”), as each brand is governed by specific terms and conditions. By using the Hotmart Card, the User automatically agrees to the applicable brand regulations.

6.4 Responsibility for Use and Safekeeping of the Hotmart Card: The User is solely responsible for the use and safekeeping of their Hotmart Card. It is recommended that the User: (a) keeps the Hotmart Card in a secure place, never allowing its use by third parties; (b) memorizes their password and keeps it confidential, avoiding writing it down or storing it physically or digitally; and (c) never stores the Hotmart Card details and password together. It is also recommended that the User does not use passwords related to personal dates or references and regularly changes their password as a security measure.

7. USE AND MANAGEMENT OF THE HOTMART CARD

7.1 Available Balance: The User has access to the full balance in U.S. dollars (USD) available in their Payment Account.

7.2 Payment Method: The Hotmart Card only allows for one-time payment transactions; it is not possible to make installment purchases. The total value of purchases will be fully debited from the available balance in the User’s Payment Account. If the User does not have sufficient balance, the transaction will not be completed.

7.3 Recurring Transactions: The Hotmart Card can be used for recurring purchases or subscriptions, provided they do not exceed the card's available balance.

7.4 Annual Fee: The Hotmart Card does not currently charge an annual fee. However, Hotmart reserves the right to implement such a fee at any time, as disclosed on Hotmart’s website and in accordance with clause 5.5 above.

7.5 Loss, Misplacement, Theft, or Compromise of Card Data: In any such event, the User must immediately contact any of the Communication Channels. Until the exact date of the cancellation request, the User is solely responsible for the use of the Hotmart Card. After contacting Hotmart, the card may be temporarily blocked until the User receives new login credentials. A new Hotmart Card will be issued. Additional fees may be charged for generating a new card, and if so, these fees will be communicated in advance to the User.

8. UNRECOGNIZED HOTMART CARD TRANSACTIONS

8.1 Unrecognized Transactions: If the User does not recognize a transaction made with their Hotmart Card, they must contact any of the Communication Channels within a maximum period of 90 (ninety) days and follow the instructions to initiate the Chargeback process. The procedure and documentation required for the Chargeback are subject to the rules set by the Card Brand. Approval of the Chargeback will only occur if an error or commercial dispute is proven and there is no exclusive fault on the part of the User. Once approved, the amount will be credited back to the User’s Payment Account within the period established by Hotmart.

8.2 Eligible Chargeback Cases: The User acknowledges and agrees that the Chargeback process is only applicable to transactions made using the Hotmart Card. Chargebacks will not be accepted for transactions made through the Applications using correct login credentials and password.

9. HOTMART CARD CANCELLATION

9.1 Cancellation Request by User: The User may request cancellation of their Hotmart Card at any time through the Communication Channels. After the cancellation request, the Hotmart Card will be blocked and will no longer be usable.

9.2 Cancellation Due to Breach or Irregularities: Hotmart or the Partner Payment Institution may immediately cancel the Hotmart Card Services and notify the User in the following situations:

If the User violates any provision of this Policy, the Terms of Use, or other Hotmart Policies.

If irregular transactions are detected and the User fails to provide requested documentation proving their legitimacy.

In case of the User’s death.

9.3 Suspension or Blocking of Users: Hotmart and the Partner Payment Institution reserve the right to, at their discretion and at any time, suspend, preventively block, or cancel the User’s registration, and any access or use of the Hotmart Card Services, for the period established by applicable regulations, in cases of suspected fraud, unlawful advantage, or breach of this Policy, the Terms of Use, or applicable law. In such cases, no compensation is due to the User, and Hotmart or the Partner may take any necessary legal action to protect their rights.

9.4 Other Cases for Suspension/Blocking: The use of the Hotmart Card may be interrupted under the following circumstances:

(a) cancellation or blocking requested by the User;

(b) User reports loss, theft, or misplacement to Hotmart;

(c) cancellation or blocking by judicial order or request from regulatory authorities;

(d) card usage patterns deemed irregular by the Partner Institution;

(e) incorrect password entered 3 (three) times, requiring unblocking via Hotmart;

(f) card expiration;

(g) no financial activity on the card for 180 (one hundred eighty) consecutive days.

9.5 Unmotivated Service Cancellation: Hotmart Card Services may also be canceled without cause, at any time, with at least 30 (thirty) days’ prior notice to the User.

10. INTELLECTUAL PROPERTY OF HOTMART CARD SERVICES AND FEATURES

10.1 Ownership of Intellectual Property Rights: All intellectual property rights related to the Hotmart Card Services and all their functionalities are the exclusive property of Hotmart and the Payment Institution, where applicable. This includes, but is not limited to, texts, images, layouts, designs, software, code, databases, graphics, articles, photographs, and other content created directly or indirectly by Hotmart and/or the Partner Payment Institution (“Content”). It is prohibited to use, copy, reproduce, modify, translate, publish, transmit, distribute, perform, upload, display, license, sell, exploit, or reverse engineer the Content for any purpose without prior written consent from Hotmart or the Partner Payment Institution. Any unauthorized use of the Content will be considered a violation of Hotmart’s or the Partner Institution’s intellectual property rights.

10.2 Service License Grant: Hotmart and the Partner Payment Institution, where applicable, grant the User a limited, temporary, non-exclusive, non-transferable, and revocable license to use the Hotmart Card Services strictly as needed to fulfill the obligations and exercise the rights outlined in this Policy. Users may not assign, sublicense, donate, sell, rent, transmit, or transfer their rights and obligations to third parties in any form, nor may they adapt, decompile, disassemble, or reverse engineer the Hotmart Card Services in violation of the rights set forth herein.

10.3 Modification of Functionalities: The Hotmart Card Services are provided “as is.” Hotmart and the Partner Payment Institution reserve the right to modify, replace, or remove any features of the Hotmart Card Services at their sole discretion, or add new ones that enhance service use, with or without prior notice, and without any compensation to the User by providing they notify the User in advance.

10.4 Third-Party Advertising: All advertisements, offers, promotions, trademarks, texts, and content belonging to third parties made available through the Hotmart Card Services are the sole property of their respective owners. Any unauthorized use of such content or trademarks is expressly prohibited.

11. SECURITY AND LIMITATION OF LIABILITY OF HOTMART AND THE PAYMENT INSTITUTION

11.1 Merchant Restrictions: Hotmart or the Partner Payment Institution cannot be held responsible for any restrictions imposed by a Merchant, regardless of the reason. Any complaints regarding the refusal of the Hotmart Card must be directed to the Merchant where the purchase was attempted.

11.2 Responsibility for Card Use: The User is solely and exclusively responsible to the Partner Payment Institution, Hotmart, and any third-party companies for the use of the Hotmart Card. Users must not allow any third party to use their Hotmart Card and are solely responsible for keeping their password confidential and secure.

11.3 Responsibility for Transactions: Neither Hotmart nor the Partner Payment Institution (where applicable) are responsible for transactions made using the Hotmart Card, as they are not a party to any sales agreement with the Merchant.

11.4 User Responsibilities: The User is solely responsible for: (a) maintaining a secure environment on their devices used to access the Hotmart Card Services, using tools such as antivirus, firewall, etc., to prevent digital risks; (b) using up-to-date and efficient operating systems; and (c) acquiring and maintaining the necessary hardware and internet access to use the Services.

11.5 Hotmart Communication: All communications from Hotmart will be sent through the User’s Platform account or the email address provided during registration. It is the User’s responsibility to configure spam filters so they do not block such communications. The User is solely responsible for receiving and reviewing all communications.

11.6 Platform or Third-Party Failures: Due to the nature of the internet, the User acknowledges that Hotmart and the Partner Payment Institution are not liable for failures caused by events beyond their control, including data loss or corruption, hacker attacks, malicious software, internet connectivity issues, power outages, hardware or software malfunctions, system maintenance or configuration updates, and any other human or technical error.

12. RESTRICTIONS ON HOTMART CARD USAGE

12.1 Prohibited Goods and Services: The User agrees not to use the Hotmart Card to purchase goods or services prohibited under Colombian law, the Terms of Use, or Hotmart or Partner Institution Policies. This includes, but is not limited to, activities such as money laundering, gambling, drug trafficking, sexual exploitation, smuggling, and terrorism.

12.2 Prohibited Uses: The Hotmart Card may not be used for:

(a) paying promissory notes;

(b) transactions not aligned with this Policy;

(c) any operation that implies direct or indirect transfer of funds abroad;

(d) payment of labor-related obligations; or

(e) operations requiring prior authorization or registration with competent authorities.

12.3 Violation of Terms of Use: Any breach of this Policy or any related Policies, as well as any exposure of Hotmart or the Payment Institution to risk, may result in suspension or cancellation of the Hotmart Card.

13. GENERAL PROVISIONS

13.1 Omission or Tolerance: Any omission or tolerance regarding obligations in this Policy shall not be considered a waiver or contractual modification and does not prevent Hotmart or the Payment Institution from enforcing them at any time.

13.2 Accuracy of Information: The User affirms that all information provided during registration, card activation, or at any other point is truthful and agrees to keep Hotmart updated with any changes. The User is solely responsible for any consequences arising from false or outdated information.

13.3 Money Laundering: Hotmart or the Partner Payment Institution will report to relevant financial authorities any transactions suspected of involving money laundering or concealment of assets. Funds in Payment Accounts and Hotmart Cards may be frozen by judicial order.

13.4 Amendments to the Policy: Hotmart may amend this Policy at any time to improve services. Any changes will be communicated through any available means or published on Hotmart’s website. If the User disagrees with the changes, they may cancel their Hotmart Card.

13.5 Tacit Acceptance: Continued use of the Hotmart Card after policy updates implies acceptance of the new terms.

13.6 Assignment: Hotmart may assign any of its rights and obligations under this Policy to any person or entity at any time, with prior notice to the User. The assignee will remain bound to the obligations assumed by Hotmart.

13.7 Applicable Law: This Policy is governed by the laws of the Netherlands, specifically the region of Amsterdam. Any disputes not resolved through this Policy or other applicable Hotmart Policies shall be settled by the competent authorities as defined in the Terms of Use.